Privacy Policy
At Crescentmoorretreat, we respect the privacy of our guests and visitors. This Privacy Policy describes how we collect, use, and safeguard personal data in connection with resort operations and guest services in Copenhagen, Denmark. Our activities include hotel accommodation, concierge support, dining, spa lounge services, event facilities, and on-site casino operations located strictly within our complex at Strandgade 55, 1401 Copenhagen. We process personal data in line with applicable Danish and EU requirements, applying proportional measures and internal controls designed to protect confidentiality and integrity.
Categories of data we handle may include identification details for reservation handling and age verification, contact information (such as name, phone number, and email), stay preferences, billing references for on-site settlement, and records related to regulatory compliance. Data can be obtained directly from you during inquiries by phone or in person, through operational logs generated within our property, and via cookies and similar tools on our informational website that help us understand aggregate usage for service improvement.
We use personal data to provide requested services, manage room stays, coordinate concierge assistance, administer event venues, and operate the casino floors in accordance with local rules and age restrictions (18+). Additional purposes include safety and security, incident response, accounting, compliance checks required under Danish regulations, and communications regarding your confirmed arrangements. Processing is based on contract performance, legitimate interests in safe and efficient operations, and, where relevant, your consent (for example, certain cookie categories).
We apply administrative, technical, and physical safeguards such as access controls, staff training, restricted retention horizons, and secure handling procedures. Access to personal data is limited to authorized personnel with a clear operational need. Where we engage trusted service providers (for example, maintenance or secure IT hosting), contractual clauses require appropriate confidentiality and protection measures. We do not sell personal data. International transfers, if any, are performed with appropriate safeguards consistent with legal requirements.
Cookies on our website support essential functionality and aggregated analytics that help us understand how information pages are consulted. You can manage consent via the cookie banner displayed on first visit, and you can revisit browser settings to adjust preferences later. For detailed information on categories and retention, please contact our team using the details below.
We retain personal data for the duration necessary to fulfill the purposes outlined above, including statutory retention linked to financial and regulatory obligations, and for the time needed to address inquiries or potential disputes. When data is *** longer required, we seek to delete or anonymize it following documented procedures.
Your rights, subject to applicable law, may include access to your data, rectification of inaccuracies, erasure, restriction, portability, and objection to certain processing. You can exercise rights by contacting us using the information provided here. We will respond within a reasonable period, and we may request additional details to verify identity before acting on a request. For casino floor entry, age verification is mandatory; access is limited to adults (18+).
For questions about this Policy or our data practices, please reach us at crescentmoorretreat@hotmail.com or by phone at + (45) 3 298-47-01. Our postal and on-site address is Strandgade 55, 1401 Copenhagen, Denmark. This Policy may be updated to reflect operational or legal changes; material updates will be signposted with an effective date. Continued use of our services after updates indicates acknowledgement of the revised terms.
Please remember that accommodation check-in and stay occur within the hotel of our complex, and gaming areas operate exclusively on-site under Danish rules. Entry to gaming areas requires adult status (18+) and verification at entry. Conditions and pricing for accommodation are available by phone. We remain committed to careful stewardship of your information and a secure, comfortable resort experience.