Legal & Regulatory Information

Crescentmoorretreat operates in compliance with Danish legislation and holds relevant authorisations for on-site gaming operations. This page outlines licensing, consumer rights, dispute channels and responsible gaming measures applicable in Denmark (DNK).

Licensing Responsible Gaming

Key notices

Gaming only for persons 18+; ID checks at entry.
Complaints follow Danish dispute resolution procedures.
Data processing follows our Privacy Policy.

Licenses & Authorities

Operations are governed by Danish law. Our on-site casino activities are registered and adhere to rules set by the Danish Gambling Authority (Spillemyndigheden).

Operating entity: Crescentmoorretreat A/S
Registration: Danish Commerce and Companies Register
Regulator oversight: Spillemyndigheden (Danish Gambling Authority)

For confirmation of current license status, please consult the Danish Gambling Authority website or contact our legal department.

Legal address

Strandgade 55, 1401 Copenhagen, Denmark

Phone: + (45) 3 298-47-01

Email: crescentmoorretreat@hotmail.com

Terms Summary & Consumer Rights

Below is a concise summary of our standard terms with emphasis on consumer protections under Danish law.

Check-in/out, cancellation rules and rates are governed by the booking confirmation. Consumer rights for services purchased in Denmark apply; complaints about accommodation should be directed to our reception or crescentmoorretreat@hotmail.com.

Gaming takes place on-site under established house rules. Players must be 18+. Problem gambling resources and voluntary self-exclusion options are available; use the form below to request account or on-site self-exclusion for support.

If you have a complaint, contact our legal team first. If unresolved, consumers in Denmark may escalate to the Danish Consumer Complaints Board or relevant regulatory bodies, including Spillemyndigheden for gaming matters.

Responsible Gaming & Self-Exclusion

We promote safe play. You can request temporary or permanent self-exclusion from gaming activities at our resort. Use the form to submit a request; our team will acknowledge within 5 working days.

Support resources

If you or someone you care for is experiencing gambling harm, seek professional help. In Denmark, contact StopSpillet and national helplines for immediate support.

We will process self-exclusion requests in line with Danish rules and protect your personal data per our Privacy Policy.

Data Protection & Privacy

Personal data processing at Crescentmoorretreat follows applicable EU and Danish data protection laws (GDPR). For details on rights, retention and processing purposes, consult our Privacy Policy.

Data controller: Crescentmoorretreat A/S
Legal basis: contractual necessity, legal obligations, legitimate interests, consent where applicable
Your rights: access, rectification, erasure, restriction, portability, objection

Complaints & Dispute Resolution

If you wish to file a complaint regarding our services, please follow these steps:

Contact our legal team at crescentmoorretreat@hotmail.com.
If unresolved, escalate to the Danish Consumer Complaints Board or Spillemyndigheden for gaming matters.
For cross-border disputes within EU, alternative dispute resolution (ODR) is available via the European online dispute resolution platform.

Regulator contacts

Spillemyndigheden (Danish Gambling Authority)

For licensing, complaints and enforcement related to gambling operations.

Address and contact details are available on the authority's official website.

Acknowledgements & Updates

We review legal and regulatory content regularly. Last updated: 2026. For the most current legal position, contact our legal department or consult Danish regulatory resources.

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